Privacy Policy for Los Cielos Learning
Effective Date: 25/07/2025
Los Cielos Learning (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Spanish Law on Information Society Services (LSSI-CE).
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our services.
1. Who We Are
Controller:
Los Cielos Learning
[Insert company’s full legal name and address here once known]
Email: admin@loscieloslearning.com
2. What Data We Collect
We may collect the following personal data when you interact with our site:
- Contact Information: Name, email address, message content (via contact forms powered by SureForms)
- Technical Data: IP address, browser type, device type, referring website, and usage data via Google Analytics
- Cookies and Tracking Data: For analytics and performance (see our Cookie Policy)
We do not knowingly collect sensitive personal data or data from children under 16 without consent.
3. How We Collect Data
- When you submit a contact form or email us
- Automatically, via cookies and analytics tools (e.g., Google Analytics and Google Fonts)
- Through server logs collected by our hosting provider (Hostinger)
4. Why We Use Your Data (Legal Basis)
We process your data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to messages and inquiries | Legitimate interest |
| Website performance analytics | Consent (via cookie banner) |
| Security and debugging | Legitimate interest |
| Legal compliance (GDPR / LSSI-CE) | Legal obligation |
5. How Long We Keep Your Data
We keep your data only as long as necessary:
- Contact form messages: 6–12 months
- Analytics data: Up to 26 months (anonymized)
- Hosting/server logs: 1–3 months
6. Who We Share Data With
We do not sell your data. We may share data with:
- Google (Analytics, Fonts)
- Hostinger (website hosting and logs)
- SureForms (contact form handling)
- Trusted email delivery services (via SMTP setup)
All third parties are GDPR-compliant or under relevant international data protection agreements.
7. Your Rights Under GDPR
As a user, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Data portability (where applicable)
- File a complaint with the Spanish Data Protection Authority (AEPD) or your national DPA
To exercise your rights, email us at: admin@loscieloslearning.com
8. Cookies
Our website uses cookies for functionality and analytics. Please see our Cookie Policy for full details and manage your preferences via our banner.
Cookies are only activated after consent is given, in compliance with GDPR and LSSI-CE.
9. International Visitors
Although our website is based in Spain, we welcome visitors from around the world. All users are protected under this Privacy Policy regardless of location.
10. Security
We follow best practices to keep your data secure, including HTTPS encryption, security plugins, firewall tools, and regular backups.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date at the top.
12. Contact
If you have any questions or requests, please contact:
Data Controller
Los Cielos Learning
Email: admin@loscieloslearning.com
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